How to complain
Before you contact us
Making your complaint to the organisation you dealt with
We investigate complaints about HMRC (including the TCO and the VOA), the OPG and the Insolvency Service that they have been unable to resolve to your satisfaction.
When you first raise your complaint with the organisation, you should ask them to provide you with a copy of their Code of Practice on complaints. You will then need to contact the Complaints Service or Customer Support Unit for the office you have been dealing with. In most cases, they should be able to resolve things to your satisfaction at this stage.
If you are still dissatisfied, you should ask the organisation to look at your complaint again. The Complaints Service or Customer Support Unit team that you have been dealing with will then either pass your complaint on to another team or will provide you with the contact details of the office/team that you need to approach next.
Please remember, we will only look at your complaint if you have exhausted the organisation's own complaints procedure and have received a final response from them. We expect you to bring your complaint to us within six months of your final response from the organisation concerned. We cannot guarantee that we will investigate your complaint if it is received outside this time limit.