Welcome to the Adjudicator's Office website.
The Adjudicator acts as a fair and unbiased referee looking into complaints about HM Revenue & Customs (HMRC), including the Tax Credit Office (TCO), and the Valuation Office Agency (VOA). We also look into complaints about the Office of the Public Guardian (OPG) and The Insolvency Service. We investigate and help to resolve complaints from individuals and businesses who remain unhappy about the way their affairs have been handled. The Adjudicator is Judy Clements OBE and her services are free.
We have just published a new AO1 leaflet which gives detailed information about how we deal with complaints. We have also just published new AO5 and AO6 leaflets.
Before we look at your complaint, you will need to have exhausted the organisation's own complaints procedure and have received a final response from them.
