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What you need to know
Before we look at your complaint you will need to have exhausted the organisation's own complaints procedure and have received a final response from them. Find out more about the complaint process.
Contact the organisations
HM Revenue & Customs
www.hmrc.gov.uk
Valuation Office Agency
www.voa.gov.uk
Insolvency Service
www.insolvency.gov.uk
Useful links
Tribunals Service
www.tribunals.gov.uk
Directgov
www.direct.gov.uk
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How to complain

Stage 1: Department’s initial review
Stage 2: Department’s internal review
Stage 3: Independent review by the Adjudicator’s Office
Stage 4: Final review by the Parliamentary Ombudsman

How we work

The role of the Adjudicator
How the Adjudicator handles complaints

Case studies

HM Revenue & Customs
Case study 1: Recovery of an overpayment where the parties have separated
Case study 2: Overpayments of Tax Credits
Case study 3: Main responsibility for qualifying child
Case study 4: Breach of data security
Case study 5: Underpayment of tax across several years
Case study 6: Underpayment of tax
Case study 7: HMRC Enquiry
Valuation Office Agency
Case study 8: Payment of interest on refunded council tax payments
Case study 9: Claim for interest and agents fees
Insolvency Service
Case study 10: Misleading advice and failure to act
Case study 11: Bankruptcy

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