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What you need to know
Before we look at your complaint you will need to have exhausted the organisation's own complaints procedure and have received a final response from them. Find out more about the complaint process.
Contact the organisations
HM Revenue & Customs
www.hmrc.gov.uk
Valuation Office Agency
www.voa.gov.uk
Insolvency Service
www.insolvency.gov.uk
Useful links
Tribunals Service
www.tribunals.gov.uk
Directgov
www.direct.gov.uk
(All links open in a new window)

Welcome to the Adjudicator’s Office

The Adjudicator acts as a fair and unbiased referee looking into complaints about HM Revenue & Customs (HMRC), the Valuation Office Agency (VOA) and The Insolvency Service, across the United Kingdom.

It is a free and impartial service for all.


What we can and cannot help with   How to make a complaint
We investigate and help to resolve complaints from individuals and businesses who remain unhappy about the way their affairs have been handled.
The Adjudicator cannot consider disputes about policy or matters of law.

Find out more about what we can and cannot help with
  We can only consider a complaint once you have exhausted the organisation's own complaints procedure and have received a final response from them.
You must then write to us with the details of your complaint.

Find out more about how to complain

Latest updates

2013-14 Annual Report
The Adjudicator has published her latest Annual Report and 2014-15 Business Plan. Go to annual reports

Unacceptable customer behaviour
We have published our policy on dealing with unacceptable customer behaviour. Go to leaflets

Website survey
Tell us what you think of our new website. Go to the survey (link opens in a new window).

Case studies
We have added case studies covering all of the departments we deal with. Go to case studies
Picture of The Adjudicator Judy Clements OBE
The Adjudicator
Judy Clements OBE
Quick links
Tell us what you think of our new website (link opens in a new window)
Latest annual report
Case studies
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