Welcome to the Adjudicator's Office
The Adjudicator acts as a fair and unbiased referee looking into complaints about
HM Revenue & Customs (HMRC), and the
Valuation Office Agency (VOA),
across the United Kingdom.
It is a free and impartial service for all.
|How to make a
||What we can/cannot
|Before we look at your complaint you will need to have completed stage one and stage two of the organisation's own complaints procedure, and have received a final response from them.
You must then
write to us with
the details of
Find out more
about how to
matters of law.
can and cannot help
Press Release - 12 July 2016
The Adjudicator's press release for her 2016 Annual Report. Go to press releases
2015-16 Annual Report - 12 July 2016
The Adjudicator has published her latest Annual Report. Go to annual reports
New Independent Adjudicator - 11 April 2016
Helen Megarry took up her new role as Independent Adjudicator with effect from 11 April 2016. Helen was previously the Deputy Housing Ombudsman for the Housing Ombudsman Service.
We have added case studies covering all of the departments we deal with. Go to case studies